Please note, due to Covid -19 we are experiencing delays across domestic and international orders. You will be provided with the latest information via your tracking code. 
Preen & Co offers free delivery in the United States (via USPS or Fed Ex) and free International delivery for orders over $150 ( courier service varies ). 
Faster, paid, delivery options are available at check out. 
Orders typically ship the next business day EST. Orders placed Friday-Sunday EST will ship out on Monday. 
All orders will receive a confirmation email with a tracking number. 

The returns policy is eligible for 30 days from the day the item was purchased. To be eligible for a return, your item must be unused, in the same condition you received it and in the original packaging.
To complete your return, we require proof of purchase.
To apply for a refund please contact one of our friendly team on, within the returns period, using 'RETURN' in the subject field.
Once we receive your returns email, we'll notify you on the next steps. Your refund will be processed and a credit will automatically be applied.
You are responsible for shipping costs for returning your item. Please do not return any items until you have contacted us on, using 'RETURN' in the subject field.